Best Live Chat Support Software for small business will be describe in this article. Are you trying to find the best live chat software for your website for a small business?
Customers anticipate prompt responses to their inquiries, and any doubts they may have about their purchase could cost you a transaction. In actuality, over 67 percent of online buyers leave their carts empty without finishing the transaction.
This post will offer you some of the top live chat programmes that may help you quickly respond to user inquiries and turn them into paying clients. These live chat programmes all integrate seamlessly with WordPress websites.
Why Should Your Website Provide Live Chat Support?
EConsultancy reports that 73% of clients who use live chat are satisfied with the service. Only 44% of consumers are pleased with their experience using email, social media, or phone support, which is a substantially lower percentage.
In light of this, live chat can significantly affect your online sales and promotion. It enables clients to receive immediate responses without leaving your website. Customers that have a good live chat experience are more likely to buy.
Live chat support has been shown to increase sales, decrease cart abandonment rates, and improve conversion rates. However, a lot of it is determined by the live chat software you choose to utilise.
Negative effects may result from a bad live chat client experience. Due to delayed response times, you can lose out on purchases, or clients might depart with a negative opinion of your company. Even worse, you can end up paying too much for your live chat software or having trouble making the most of a software that isn’t a good fit for your website, your requirements, or your degree of expertise.
In order to create more sales, you just need to discover a live chat service that is reasonable, simple to use, compatible with WordPress or your website builder platform, and includes all you need.
In light of this, let’s look at our professional selection of the top live chat software suppliers you may utilise to expand your company.
Top 9 Best Live Chat Software for Small Business in 2022
Top 9 Best Live Chat Software for Small Business are explained here.
1. LiveChat
The market leader in live chat software is LiveChat. Thanks to their free LiveChat plugin for WordPress, it’s quite simple to set up and install.
Your customer service workers can utilise the attractively designed live chat support apps from LiveChat on their desktops, tablets, and mobile devices. This entails that you can chat with consumers while you’re on the go and outside of your WordPress dashboard. Also check Best webinar software
Before and after a live chat session, you may add pre-chat survey forms to check how well your sales team and support team are doing. You may build up a procedure so that consumers can simply submit a support ticket straight from the live chat window when no one is available to answer inquiries, and your team will be notified.
Numerous more services, including well-known CRM programmes like Hubspot, Google Analytics, and Zendesk, are integrated with LiveChat. By connecting with messaging services like WhatsApp and others, it facilitates omnichannel interactions.
Additionally, it is compatible with all the leading email marketing platforms, such as Mailchimp and Constant Contact. You won’t have to manually type consumer information into your other systems, which will save you time.
LiveChat’s speed is arguably its strongest feature. Compared to most other live chat software, the chat capability loads incredibly rapidly and provides a significantly better user experience.
Because LiveChat enables us to respond more quickly and deliver better all-around client interactions, we use it on our numerous eCommerce websites.
It’s simple to alter LiveChat’s chat box to properly fit your website identity thanks to the built-in tools, which is a major plus.
Other customer service features like visitor tracking and proactive chat, which lets us get in touch with visitors before they even ask for support, are included with LiveChat and help us improve client communication.
Additionally, LiveChat features a clever API that connects to our knowledge base and ticketing system and speeds up our customer support procedures.
You may utilise LiveChat on all well-known website builder platforms, including Shopify, Wix, and others, even though we use it on our WooCommerce and Easy Digital Downloads businesses.
Special: WPBeginner users can use our LiveChat Coupon to save 30% off their first LiveChat payment.
2. HubSpot
A renowned all-in-one marketing tool called HubSpot provides live chat as well as a chatbot creator. This is another live chat support software. Without registering a single line of code, you can develop automated chatbots for when your team is unavailable and completely alter the live chat look to suit match your own branding. You don’t have to manually join this information because HubSpot’s live chat platform automatically combines all customer data with the HubSpot CRM platform.
With the help of HubSpot’s built-in capabilities, you can tailor the chat experience for repeat visitors, which has been shown to increase sales.
Additionally to live chat, HubSpot offers email marketing automation, sales CRM, landing page software, help desk software, a self-service customer portal, and more potent marketing features.
This enables you to interact with your consumers via a support of channels, such as live chat, help desk tickets, and automated emails. As a result, HubSpot has a lot to offer both small business owners and huge corporations.
The best thing about HubSpot is that you can test it out for free before deciding if it’s the perfect software for you.
Although HubSpot’s fees gradually rise, they do provide much more than chatbots, and their customer ratings are consistently positive. We suggest HubSpot if you’re searching for a CRM and email marketing software in addition to live chat and AI chatbots.
3. Chatbot
Because they let you interact with your consumers around-the-clock, automated chatbots are the way of the future for live chat software.
With the aid of artificial intelligence (AI) chatbots, ChatBot enables small businesses to increase customer happiness and engagement.
You may build your own automated bot using the simple drag-and-drop interface that comes with ChatBot. You can create conversation situations and chat routing that are precisely tailored to your company’s needs using the dozens of ready-made templates they have available for different industries.
The eCommerce bot template, for instance, can be used to guide clients through the full purchasing process. This is another live chat support software.
To automatically gather a lead’s contact information, utilise the lead generation template in ChatBot. Their sales template, meantime, entices clients to browse your most recent offers and aids them in finding what they’re looking for.
Even templates for specific industries are available in ChatBot, such as those for coffee shops, job boards, and restaurants.
The ChatBot platform’s templates are unquestionably one of its strongest features since they provide small businesses access to the power of personalised, automated bots.
Prior to the advent of these templates, building a chatbot was difficult for small teams and anyone on a tight budget. A virtual attendant can be counted to your website, Facebook message, or Slack using ChatBot, to put it simply.
You may easily direct visitors who wish to speak with a live person to your customer support representative, phone support, or any of their live chat tool integrations.
WordPress and WooCommerce are also smoothly integrated with ChatBot.
Our eCommerce websites’ numerous chatbots are powered by ChatBot, which also effortlessly connects with LiveChat.com, the top supplier on our list.
4. Sendinblue
SendinBlue is a robust live chat platform that’s also user-friendly for new users. By providing live chat assistance to website visitors in real time, SendinBlue enables you to quickly turn visitors into paying clients. You may gather more leads thanks to the chat’s integration with SendinBlue’s marketing automation. This is another live chat support software. Also check truth tables calculator
SendinBlue includes segmentation, full marketing automation, retargeting for Facebook advertisements, and built-in email marketing integration.
With CRM, SMS and email marketing, landing sites, and other features, SendinBlue provides a comprehensive marketing solution. This effective toolkit enables you to turn even more website visits into paying clients.
5. Tidio
Tidio is a well-known live chat software that you can add to your website in a matter of minutes and is used by over 300,000 organisations. The live chat pop-up can then be modified to match your logo.
Tidio has more than 35 pre-made chatbot themes so you can assist clients around the clock. Using their drag-and-drop chatbot editor, you may modify each of these automatic templates.
You may see a list of every website visitors using Tidio, and you can even watch as they type in real time. You can respond to clients more quickly and provide a better overall visitor experience as a result.
With the help of Tidio’s desktop, mobile, or browser widget, you can stay in touch with consumers wherever you are.
6. Olark
This is another live chat support software. For internet enterprises, Olark is a well-liked multichannel live chat system. Using their live chat plugin, you can quickly and easily integrate Olark to your WordPress website.
Olark includes automation rules that you can use to automatically greet clients, provide pre-written responses to frequently asked questions, and redirect chats to the appropriate division or sales representative. This will lessen the workload on your support employees while enhancing the client experience.
To make follow-ups simpler, you may also save and use chat transcripts later. Additionally, the co-browsing add-on enables chat agents to see visitors’ screens to help resolve issues more quickly.
To hold video discussions, Olark interfaces with other well-known programmes including Salesforce, Google Analytics, Slack, Mailchimp, and Zoom.
You may connect to Olark chat from practically any iOS or Android device via third-party mobile apps, allowing you to chat with consumers while on the go.
7. Chaport
You might want to look into Chaport if you’re seeking for free live chat software for WordPress. This is another live chat support software.
With limitless conversations and support for a single operator, Chaport offers a free subscription that is available indefinitely. Additionally, they offer mobile live chat support apps, a 30-day chat history, and some straightforward customization choices for the Chaport live chat widget.
Zapier may be used to connect Chaport with more than 2,000 other programmes.
With more capabilities like on-demand reports, autoresponders, and more sophisticated customization available with paid services, you may configure the chat widget to suit match the branding of your website.
8. Freshdesk Messaging
This is another live chat support software. Another excellent live chat support software with outstanding features that may compete with some of the more well-known brands on this list is Freshdesk Messaging (previously Freshchat). Also check Logistics software
Freshdesk Messaging, which was created as a conversation and messenger tool, enables you to begin real-time interactions with customers using live agents or AI-powered bots.
It has an easy-to-use bot builder that enables you to create unique bots without writing any code. Visitors’ information can be automatically collected by these bots, who can subsequently direct their inquiries to the appropriate division.
No matter where they originated, all client communications are displayed in one place using FreshDesk Messaging. This makes it easier for your support team to be more efficient and quick to reply to inquiries.
9. Smartsupp
With the help of the low-cost live chat and chatbot software Smartsupp, you can monitor and log user sessions on your website. The visitor’s live chat messages and each recording can then be analysed together. This is another live chat support software.
This aids in your comprehension of the reasons why customers contact your customer support team. After that, you can address these issues and enhance the clientele’s experience.
Smartsupp keeps track of the visitors to your website and gathers information about them. Based on the data you’ve previously gathered about a visitor, you may even get in touch with them personally to offer assistance.
In order to track chat conversations in Google Analytics and keep tabs on the success of your customer support team, use Smartsupp. WordPress, Magento, Shopify, and other well-known eCommerce platforms are compatible with Smartsupp.
Which Live Chat Software Is Best? (Pick by Expert)
We think LiveChat is the best live chat software for small businesses. We utilise them on our own websites, thus they’re the best on our list.
For the proper price, we think LiveChat delivers all the functionality you require to address customer inquiries and increase conversions.
Look no farther than HubSpot if you’re searching for an all-in-one CRM and marketing platform that provides live chat software and a chatbot creator. They are ideal for any budget because you can utilise their live chat feature for free as well.
We advise that you bring a glimpse at ChatBot if you’re seeking for specific chatbot software. They are among the best chatbot platforms available, and compared to other options, setting them up is actually not that difficult.
We advise using LTVPlus if you want to hire live chat agents but are unsure how to begin creating your own sales team. For our online store’s live chat representatives, we use them.
We wish you luck in selecting the top live chat support software for your WordPress website using this post. You might also want to match out our recommendations for the best WordPress SEO plugins and tools, as well as the top business phone services for small businesses.